Refund and Cancellation Policy

Paid services are not yet open. Once they open, the following provisions apply. All prices are in US dollars.

Single judgments

• A judgment that cannot be delivered because of a technical failure is refunded in full automatically.
• A delivered judgment is not refundable, except where the law of the buyer's country of residence provides otherwise.

Monthly subscriptions

• A subscription may be cancelled at any time from the account page or by email. After cancellation, the subscription remains active until the end of the paid month and is not renewed.
• Judgments not used within a month do not carry over to the next month and are not refunded.
• A subscription cancelled within 14 days of the first payment, with no judgments used, is refunded in full.

Requesting a refund

Refund requests should be sent to hello@askinghour.com and should state the email address used for the purchase. Requests are answered within two business days, and approved refunds are returned to the original payment method.

Payment disputes

Before a dispute is opened with a card issuer, the matter should first be raised by email at hello@askinghour.com so that it can be resolved directly.